Customer Care Officer - Work from home

Job description:

As a Customer Care Officer at Ingram Micro, you will be responsible for providing exceptional customer service and support to our clients. This is a work from home position based in Basel, Kanton Basel Landschaft, Switzerland. The ideal candidate is energetic, dedicated, innovative, and has excellent time management skills. This is an entry-level position with a requirement for at least 1 year of experience in customer service or a related field.

Responsibilities: - Handling customer inquiries and providing timely and accurate responses - Resolving customer complaints and escalating issues when necessary - Providing product and service information to customers - Processing orders, returns, and exchanges - Maintaining customer records and updating information in the database - Collaborating with other team members to ensure a seamless customer experience - Meeting and exceeding customer satisfaction goals

Requirements: - High school diploma or equivalent - 1+ year of experience in customer service or a related field - Excellent communication skills, both verbal and written - Strong problem-solving abilities - Ability to work independently and manage time efficiently - Proficiency in Microsoft Office and CRM software - Ability to work full-time from a remote location - Energetic and dedicated personality traits

Benefits: - Disability insurance - Medical coverage - Remote work flexibility - Opportunity for growth and advancement within the company

Working environment: At Ingram Micro, we encourage curiosity and questioning to fuel innovation and growth. We strive to create a supportive and inclusive work environment where employees feel empowered to contribute their ideas and make a difference.

Equal opportunity statement: Ingram Micro is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-05-17

Join our team and make a difference in the lives of our customers every day!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.