Customer Service Assistant

Job Description:

We are looking for a Customer Service Assistant to join our team at Kühne + Nagel in Geneva, Kanton Genf, Switzerland. As a Customer Service Assistant, you will be responsible for providing excellent customer service and support to our clients. You will be the first point of contact for customers and will assist them with any inquiries, issues, or feedback they may have.

Responsibilities: 1. Responding to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Providing accurate information to customers regarding our products and services. 3. Resolving customer complaints and issues efficiently and effectively. 4. Processing orders, returns, and exchanges in our system. 5. Collaborating with other departments to ensure customer satisfaction. 6. Maintaining customer records and information accurately. 7. Assisting with other administrative tasks as needed.

Requirements: 1. 2 years of experience in customer service or a related field. 2. Energetic and independent personality traits. 3. Strong problem-solving skills and attention to detail. 4. Excellent communication and interpersonal skills. 5. Ability to work well under pressure and meet deadlines. 6. Proficient computer skills and experience with CRM software. 7. Fluency in English and German, French is a plus.

Benefits: 1. Remote work flexibility. 2. Life insurance. 3. Training and professional development opportunities. 4. A supportive and empowering working environment where employees are encouraged to take ownership and make impactful decisions.

Deadline to apply: 2024-05-17

Equal Opportunity Statement: Kühne + Nagel is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. We value diversity and inclusion in our workforce and encourage all qualified individuals to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.