Customer Service Associate

Job Description:

We are seeking a reliable and energetic Customer Service Associate to join our team at Massachusetts Mutual Life Insurance in Bern, Kanton Bern, CH. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and ensuring their needs are met in a timely and professional manner.

Responsibilities: - Responding to customer inquiries via phone, email, and chat in a timely and professional manner - Assisting clients with policy inquiries, claims, and account changes - Processing policy changes and updates accurately and efficiently - Collaborating with other departments to resolve complex customer issues - Providing support to customers throughout the claims process - Maintaining accurate customer records and documentation - Analyzing customer feedback to identify trends and areas for improvement - Participating in project management activities to improve customer service processes

Requirements: - 2+ years of experience in a customer service role - Strong communication and interpersonal skills - Excellent analysis and problem-solving abilities - Ability to work effectively in a fast-paced environment - Experience in project management is a plus - Bachelor's degree in a related field is preferred

Benefits: - Parental leave - Visa sponsorship - Remote work flexibility - Opportunities for career growth and development

Working Environment: At Massachusetts Mutual Life Insurance, we pride ourselves on creating a diverse and inclusive working environment that promotes collaboration on a global scale. Our team is committed to supporting each other and our customers to achieve success.

Deadline to Apply: May 31, 2024

Equal Opportunity Statement: Massachusetts Mutual Life Insurance is an equal opportunity employer and values diversity in our workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by law. All qualified applicants will receive consideration for employment without regard to their individual characteristics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.