Customer Service Manager - Work from home

Job Description:

Swatch Group is seeking a talented Customer Service Manager to join our team. This is a full-time, work from home position based in Basel, Kanton Basel Landschaft, CH. As a mid-to-senior level role, we require a minimum of 7 years of experience in a similar position. The ideal candidate will be independent, driven, have strong presentation skills, and be adaptable to changing situations.

Responsibilities: - Manage a team of customer service representatives - Oversee customer service operations to ensure all inquiries are handled in a timely and efficient manner - Develop and implement strategies to improve customer satisfaction - Analyze customer feedback and data to identify areas for improvement - Work closely with other departments to address customer concerns and issues - Monitor customer service metrics and KPIs to measure performance and identify areas for improvement - Provide regular reports and updates to senior management

Requirements: - Bachelor's degree in business administration or a related field - Minimum of 7 years of experience in customer service management - Strong communication and interpersonal skills - Proficiency in CRM software and Microsoft Office Suite - Excellent problem-solving skills - Ability to work independently and as part of a team - Proven track record of delivering exceptional customer service

Benefits: - Profit sharing - Free accommodation - Dental insurance

Working Environment: At Swatch Group, we strive to achieve success in a high-energy workplace focused on delivering impactful results. Our team is dedicated to providing superior customer service and creating a positive experience for our customers.

Equal Opportunity Statement: Swatch Group is an equal opportunity employer and we welcome applicants from all backgrounds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified candidates are encouraged to apply.

Deadline to Apply: Please submit your application by May 6, 2024. We look forward to reviewing your qualifications and considering you for this exciting opportunity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.