Remote Customer Service Officer

Job Description:

Emsa Technology AG is seeking a dedicated Remote Customer Service Officer to join our team in Zurich, CH. As a full-time Associate Level position, the successful candidate will be responsible for providing exceptional customer service and support to our valued clients.

Responsibilities: - Respond promptly to customer inquiries via phone, email, and chat - Handle and resolve customer complaints in a timely and professional manner - Maintain accurate records of customer interactions and transactions - Collaborate with other departments to ensure customer satisfaction - Identify and assess customers' needs to achieve satisfaction - Provide product information and technical support when needed - Assist with order processing and shipment tracking - Uphold company policies and procedures while delivering excellent service - Continuously strive to improve customer service processes and procedures

Requirements: - Minimum of 3 years of experience in customer service or a related field - Reliable and hardworking with a strong work ethic - Ability to analyze customer needs and provide effective solutions - Skilled in negotiation and conflict resolution - Excellent communication skills, both written and verbal - Proficient in Microsoft Office and customer service software - Fluency in English and German - Bachelor's degree in Business Administration or a related field preferred

Benefits: - Company-provided equipment for remote work - Dental insurance coverage - Retirement plan options

Equal Opportunity Statement: Emsa Technology AG is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability.

If you are a customer service professional who is passionate about delivering excellent service and have the required experience and skills, we encourage you to apply before the deadline on May 8, 2024. Join us in creating an inclusive culture where all perspectives are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.