Customer Service Officer

Job Description:

Dow Chemical is seeking a motivated and adaptable Customer Service Officer to join our team in Basel, Switzerland. As an Entry Level position, no prior experience is required, making this the perfect opportunity for individuals looking to kickstart their career in customer service.

Responsibilities: 1. Respond to customer inquiries and provide support via phone, email, and in-person interactions. 2. Process customer orders and ensure timely delivery of products. 3. Resolve customer complaints in a professional and efficient manner. 4. Collaborate with other departments to ensure customer satisfaction. 5. Maintain accurate records of customer interactions and transactions. 6. Identify opportunities for improvement and implement strategic planning to enhance the customer service experience.

Requirements: 1. Motivated individual with a strong desire to learn and grow professionally. 2. Adaptability to thrive in a fast-paced environment and handle changing priorities. 3. Creativity to find innovative solutions to customer issues. 4. Strong communication and interpersonal skills. 5. Ability to work effectively in a team setting. 6. Bachelor's degree in a related field is preferred but not required.

Benefits: 1. Gym membership to promote employee health and wellness. 2. Paid overtime for additional work hours. 3. Training and professional development opportunities to enhance skills and knowledge.

Working Environment: At Dow Chemical, we encourage calculated risk-taking to drive innovation and progress. Our team values creativity and strategic thinking to deliver exceptional customer service.

Equal Opportunity Statement: Dow Chemical is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.