Customer Service Specialist

Job description:

Edison International is seeking a Customer Service Specialist to join our team in Geneva, CH. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients, resolving inquiries and concerns in a timely and efficient manner. This role is perfect for someone who is independent, resilient, and possesses excellent communication and cooperation skills.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a professional and courteous manner - Resolve customer concerns and issues, escalating to the appropriate department when necessary - Process customer orders and handle returns or exchanges - Maintain accurate customer records and update information as needed - Assist with billing and invoicing inquiries - Collaborate with other team members to ensure a seamless customer experience - Stay up to date on product knowledge and industry trends

Requirements: - High school diploma or equivalent - Strong communication skills, both written and verbal - Ability to work independently and prioritize tasks effectively - Resilient and able to handle challenging situations with a positive attitude - Team player with a strong sense of cooperation - Customer service experience is a plus, but not required

Benefits: - Company transportation provided - Disability insurance coverage - Remote work flexibility

Working environment: At Edison International, we value building strong connections and treating our colleagues like an extended family. We foster a supportive and inclusive work environment where everyone's contributions are recognized and valued.

Deadline to apply: 2024-05-13

Equal opportunity statement: Edison International is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.