Customer Success Associate

Job Description:

JetBlue Airways is seeking a dynamic and customer-focused individual to join our team as a Customer Success Associate in Basel, Kanton Basel Landschaft, CH. As a Customer Success Associate, you will be responsible for ensuring the overall satisfaction and success of our customers by providing exceptional service and support.

Responsibilities: - Build and maintain relationships with customers to understand their needs and expectations - Assist customers with inquiries, issues, and complaints in a timely and professional manner - Act as a liaison between customers and internal departments to ensure a seamless experience - Proactively identify opportunities to enhance customer satisfaction and loyalty - Monitor customer feedback and trends to make data-driven recommendations for improvement - Collaborate with cross-functional teams to implement customer success initiatives - Contribute to the development of training materials and resources for customers - Stay current on industry trends and best practices in customer success

Requirements: - 2+ years of experience in a customer-facing role - Resilient and passionate attitude towards delivering excellent customer service - Strong decision-making skills and attention to detail - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office applications - Bachelor's degree in Business, Hospitality, or a related field preferred

Benefits: - Dental insurance - Travel opportunities - Visa sponsorship

Working Environment: JetBlue Airways provides a fast-paced and innovative working environment where employees are encouraged to continuously learn and adapt to stay ahead in a rapidly changing world. We foster a culture of collaboration, growth, and excellence.

Deadline to apply: May 6, 2024

Equal Opportunity Statement: JetBlue Airways is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.