Customer Success Associate - Work from home

Job Description:

As a Customer Success Associate at Liebherr Group, you will be responsible for building and maintaining strong relationships with our customers to ensure their satisfaction and success. You will work remotely from home, but will be expected to collaborate with team members located in Lausanne, Vaud, Switzerland. This full-time position at the Associate Level requires a minimum of 3 years of experience in a customer-facing role.

Responsibilities: - Proactively engage with customers to understand their needs and provide solutions that meet their requirements - Serve as the main point of contact for customer inquiries, issues, and escalations - Develop and implement strategies to increase customer retention and satisfaction - Collaborate with cross-functional teams to ensure customer needs are being met - Analyze customer feedback and data to identify trends and areas for improvement - Provide product demonstrations and training to customers as needed - Participate in regular meetings and training sessions to stay informed about company products and processes

Requirements: - Passionate and driven individual with excellent communication skills - Strong negotiation and critical thinking skills - Ability to work independently and manage multiple priorities effectively - Experience working in a remote or virtual environment - Proficiency in Microsoft Office and CRM software - Bachelor's degree in Business Administration or related field (preferred)

Benefits: - Free food provided during working hours - Remote work flexibility - Gym membership reimbursement - Opportunities for professional development and growth within the company

Working Environment: At Liebherr Group, we strive to spark creativity and motivation in an environment that inspires greatness. Our team members are encouraged to think outside the box, collaborate with each other, and push boundaries to achieve success.

Deadline to Apply: May 22, 2024

Equal Opportunity Statement: Liebherr Group is an equal opportunity employer and does not discriminate based on race, gender, age, religion, sexual orientation, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.