Customer Support Assistant

Job Description: Apache, a leading company in Geneva, Kanton Genf, CH, is seeking a motivated and independent Customer Support Assistant to join our team. As an Associate level position, the ideal candidate should have at least 3 years of experience in a similar role.

Responsibilities: - Respond to customer inquiries and provide accurate information about products or services - Resolve customer complaints in a professional manner - Process orders, returns, and exchanges - Maintain customer records and update information in the database - Collaborate with other departments to ensure customer satisfaction - Assist with market research and analysis - Provide feedback to improve customer service processes

Requirements: - Strong communication and problem-solving skills - Ability to work independently and as part of a team - Excellent negotiation and presentation skills - Proficiency in Microsoft Office and customer service software - Bachelor's degree in Business Administration or related field - Fluency in English, knowledge of other languages is a plus

Personality Traits: - Motivated - Independent

Soft Skills: - Negotiation - Presentation

Benefits: - Medical coverage - Travel opportunities - Company equipment

Working Environment: At Apache, we inject a sense of joy and vibrancy into the work environment to ensure a positive and collaborative atmosphere for all employees.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement: Apache is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.