Remote Customer Support Assistant

Job Description:

Hanesbrands is currently seeking a Remote Customer Support Assistant to join our team in Lausanne, Vaud, CH. As a full-time Associate Level position, the Remote Customer Support Assistant will be responsible for providing exceptional customer support to our clients through various communication channels. This role requires a candidate with at least 2 years of experience and possessing a hardworking and driven personality.

Responsibilities: 1. Communicate effectively with customers to address their inquiries and concerns in a timely manner. 2. Provide product information and assist customers with their purchases. 3. Process orders and handle returns efficiently and accurately. 4. Collaborate with other departments to resolve customer issues effectively. 5. Maintain customer records and ensure accurate documentation of interactions. 6. Identify opportunities for improving customer satisfaction and loyalty.

Requirements: 1. Minimum of 2 years of experience in customer support or a related field. 2. Strong emotional intelligence and the ability to empathize with customers. 3. Excellent presentation skills for both verbal and written communication. 4. Proficiency in using customer support software and Microsoft Office Suite. 5. Ability to multitask and prioritize tasks effectively. 6. Proactive problem-solving skills and attention to detail.

Benefits: 1. Relocation allowance for eligible candidates. 2. Retirement plan options. 3. Paid sick leave for all full-time employees. 4. Opportunities for unlimited personal and professional growth within the company.

Equal Opportunity Statement: Hanesbrands is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We welcome applications from qualified individuals regardless of race, gender, age, religion, disability, or any other protected characteristic.

If you are a motivated and customer-oriented individual looking to advance your career in customer support, we encourage you to apply for the Remote Customer Support Assistant position at Hanesbrands before the deadline on May 13, 2024. Join us in delivering exceptional service to our valued customers worldwide.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.