Customer Support Officer

Job Description:

PepsiCo is seeking a dedicated and resilient Customer Support Officer to join our team in Geneva, Switzerland. As a member of our customer support team, you will be responsible for providing exceptional service to our customers and ensuring their inquiries and concerns are addressed in a timely and professional manner.

Responsibilities: - Respond to customer inquiries via phone, email, and chat - Resolve customer complaints in a timely and efficient manner - Provide product information and assistance to customers - Process customer orders and returns - Collaborate with other teams to escalate and resolve complex customer issues - Conduct research on customer trends and preferences - Prepare reports and analyze data to improve customer service processes - Assist with training new customer support representatives

Requirements: - Bachelor's degree in business or related field - 4 years of experience in customer support or a related role - Excellent communication and presentation skills - Strong research and problem-solving abilities - Ability to work independently and in a team - Proficient in Microsoft Office and CRM software - Fluency in English and German (additional languages a plus)

Personality Traits: - Resilient: Ability to handle challenging situations with grace and professionalism - Dedicated: Committed to providing top-notch customer service and exceeding expectations

Soft Skills: - Presentation skills: Ability to convey information clearly and effectively - Research skills: Ability to gather and analyze data to inform decision-making

Benefits: - Remote work flexibility - Parental leave - Travel opportunities

Working Environment: At PepsiCo, we encourage curiosity and questioning to fuel innovation and growth. Our team is collaborative, diverse, and dedicated to making a positive impact in the world.

Deadline to Apply: May 13, 2024

Equal Opportunity Statement: PepsiCo is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, veteran status, or disability. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.