Customer Support Officer - Work from home

Job Description:

We are looking for a motivated Customer Support Officer to join our team at PNC Financial Services Group. This is a full-time position that allows you to work from home in Lausanne, Vaud, CH. As an Associate Level employee, we expect you to have at least 2 years of experience in a similar role.

Responsibilities: - Provide excellent customer support via phone, email, and chat - Assisting customers with account inquiries, transaction issues, and general banking questions - Resolving customer complaints and escalating complex issues to the appropriate department - Keeping detailed records of customer interactions and transactions - Collaborating with other team members to provide seamless customer service - Adhering to company policies and procedures at all times

Requirements: - Resilient and confident personality traits - Strong teamwork and people management skills - Experience in customer service or a related field - Excellent communication and problem-solving skills - Ability to multitask and work in a fast-paced environment - Proficiency in Microsoft Office and CRM software

Benefits: - Free accommodation for remote working - Gym membership - Parental leave for eligible employees - Opportunities for career development and advancement

Working Environment: At PNC Financial Services Group, we value innovation and creativity. We encourage our employees to think outside the box and nurture an entrepreneurial atmosphere, even within an established organization. You will have the opportunity to work with a diverse team of professionals who are passionate about providing exceptional customer service.

Equal Opportunity Statement: At PNC Financial Services Group, we are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

Do you have what it takes to be our next Customer Support Officer? Apply now before the deadline on June 20, 2024. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.