Customer Support Representative - Work from home

Job Description: SpartanNash is seeking a dedicated Customer Support Representative to join our team on a full-time basis, working remotely from home in Geneva, Kanton Genf, CH. As an Associate Level position, we require a minimum of 3 years of experience in a customer support role. The ideal candidate will be confident, hardworking, and possess excellent planning and time management skills.

Responsibilities: - Handle customer inquiries through various channels including phone, email, and live chat - Provide timely and accurate information to customers regarding products, services, and orders - Resolve customer complaints and issues in a professional and efficient manner - Process orders, returns, and exchanges following company policies and procedures - Collaborate with internal teams to escalate complex customer issues and provide solutions - Maintain up-to-date knowledge of products and services to better assist customers - Meet and exceed customer service goals and targets set by the company

Requirements: - Minimum of 3 years of experience in a customer support role - Excellent communication skills, both written and verbal, in English and German - Proficient in using customer service software and tools - Ability to work independently and prioritize tasks effectively - Comfortable working in a fast-paced and dynamic environment - Strong problem-solving skills and attention to detail

Benefits: - Dental insurance coverage - Free accommodation for remote work - Employee discounts on company products and services

Working Environment: At SpartanNash, we value innovation and progress. We encourage calculated risk-taking to drive growth in our industry and support a culture of continuous improvement. Our team is collaborative, inclusive, and dedicated to providing exceptional customer service.

Deadline to Apply: The deadline to apply for the Customer Support Representative position is May 31, 2024.

Equal Opportunity Statement: SpartanNash is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect and dignity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.