Customer Support Specialist

Job Description:

DuPont, a global leader in the science and innovation industry, is seeking a motivated and energetic Customer Support Specialist to join our team in Zurich, Kanton Zurich, Switzerland. As an Associate Level role, the ideal candidate should have at least 2 years of experience in customer support or a related field.

Responsibilities: - Provide exceptional customer support via various channels such as phone, email, and chat - Assist customers with product inquiries, order processing, and issue resolution - Maintain accurate records of customer interactions and transactions - Collaborate with cross-functional teams to escalate and resolve complex customer issues - Identify trends in customer feedback and proactively address customer concerns - Stay up-to-date on product knowledge and company policies to provide accurate information to customers

Requirements: - Bachelor's degree in Business Administration or relevant field - 2+ years of experience in customer support or a related role - Excellent communication and interpersonal skills - Strong attention to detail and decision-making abilities - Ability to work independently and as part of a team - Proficiency in Microsoft Office Suite and CRM software - Fluent in English and German

Benefits: - Paid overtime opportunities - Employee discounts on DuPont products - Remote work flexibility

Working Environment: At DuPont, we value continuous learning and adaptation to stay ahead in a rapidly changing world. As a Customer Support Specialist, you will have the opportunity to grow and develop your skills in a dynamic and innovative work environment.

Deadline to Apply: May 31, 2024

Equal Opportunity Statement: DuPont is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.