Customer Support Specialist - Work from home

Job Description:

Kinder Morgan is seeking a Customer Support Specialist to join our team in Lausanne, Vaud on a full-time, work-from-home basis. As a vital member of our customer support team, you will be responsible for providing exceptional service to our clients and ensuring their needs are met in a timely and efficient manner.

Responsibilities: 1. Responding to customer inquiries via phone, email, and chat in a professional and timely manner. 2. Resolving customer issues and complaints with empathy and patience. 3. Providing product information, pricing, and availability to customers. 4. Processing orders and tracking shipments to ensure on-time delivery. 5. Collaborating with other departments to address customer needs and improve the overall customer experience. 6. Maintaining accurate records of customer interactions and transactions in our CRM system. 7. Identifying trends in customer inquiries and providing feedback to management for process improvements. 8. Meeting and exceeding performance metrics for customer satisfaction, response time, and resolution rate.

Requirements: 1. 2+ years of experience in customer support or a related field. 2. Motivated and passionate about delivering excellent customer service. 3. Strong communication skills, both written and verbal. 4. Ability to effectively manage multiple projects and prioritize tasks. 5. Proficiency in Microsoft Office and CRM software. 6. Ability to work independently and as part of a team. 7. High school diploma or equivalent required, college degree preferred.

Benefits: - Profit sharing - Gym membership - Retirement plan - Competitive salary and benefits package

Working Environment: At Kinder Morgan, we thrive in an environment that embraces and navigates change seamlessly. We are dedicated to fostering a positive and collaborative work environment where every team member's contributions are valued and appreciated.

Equal Opportunity Statement: Kinder Morgan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-07-01

If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for the Customer Support Specialist position at Kinder Morgan. Join our team and help us continue to provide outstanding support to our valued customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.