Remote Live Chat Officer

Job Description:

Rockwell Collins is seeking a dedicated and passionate Remote Live Chat Officer to join our team in Basel, Switzerland. As a Remote Live Chat Officer, you will be responsible for providing exceptional customer service and support through live chat communication channels. You will work remotely, engaging with customers to address inquiries, provide product information, troubleshoot technical issues, and ensure a positive customer experience.

Responsibilities: 1. Engage with customers via live chat to provide timely and accurate responses to inquiries. 2. Assist customers with product information, technical support, and issue resolution. 3. Identify customer needs and recommend appropriate products or services. 4. Maintain a high level of professionalism and customer service standards at all times. 5. Collaborate with team members to ensure consistent communication and support for customers. 6. Utilize analytical skills to identify trends, patterns, and opportunities for improvement in customer service interactions. 7. Provide feedback and insights to management regarding customer preferences, issues, and suggestions for improvement. 8. Adhere to company policies and procedures related to customer service and data privacy.

Requirements: 1. 1 year of experience in customer service or a related field. 2. Strong communication skills, both written and verbal. 3. Ability to work independently and collaborate effectively with team members. 4. Proficiency in technology and software applications used for live chat services. 5. Demonstrated leadership and analytical skills. 6. Dedicated and passionate about providing exceptional customer service. 7. Ability to adapt to changes in a fast-paced and dynamic work environment.

Benefits: - Paid sick leave - Travel opportunities - Company transportation

Working Environment: At Rockwell Collins, you will flourish in a culture that embraces change and responds resiliently to challenges. We value innovation, teamwork, and a customer-centric approach in all that we do.

Equal Opportunity Statement: Rockwell Collins is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Deadline to apply: 2024-05-22

If you meet the requirements and are excited about the opportunity to join a dynamic team in the aerospace industry, we encourage you to apply for the position of Remote Live Chat Officer at Rockwell Collins in Basel, Switzerland. Join us in delivering exceptional customer service and support to customers around the world.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.