Online Account Support Manager

Job Description:

Estee Lauder, a prestigious beauty and cosmetics company, is seeking a talented and experienced Online Account Support Manager to join our team in Zurich, Kanton Zurich, Switzerland. This full-time position is ideal for a mid-to-senior level professional with at least 6 years of relevant experience in account management.

Responsibilities: - Manage and support online accounts for Estee Lauder, ensuring optimal performance and customer satisfaction. - Develop and implement strategies to increase online sales and grow market share. - Collaborate with cross-functional teams to execute digital marketing campaigns and promotions. - Analyze sales data and market trends to identify opportunities for business growth. - Provide exceptional customer service and support to online retailers and partners. - Train and educate online account teams on product knowledge, promotions, and company policies. - Monitor inventory levels and coordinate product launches and restocks. - Handle any escalated customer issues or disputes in a professional and timely manner. - Stay up-to-date on industry trends and best practices in online account management.

Requirements: - Bachelor's degree in Business, Marketing, or a related field. - Proven experience in online account management within the beauty or retail industry. - Strong communication and interpersonal skills. - Dedication to providing exceptional customer service. - Adaptability to changing market conditions and customer needs. - Emotional intelligence and the ability to handle difficult situations with empathy. - Excellent time management and organizational skills. - Proficiency in Microsoft Office Suite and CRM software. - Fluency in English and German.

Benefits: - Visa sponsorship for eligible candidates. - Company-provided equipment for remote work. - Paid overtime opportunities. - Opportunities for ongoing learning and development.

Equal Opportunity Statement: Estee Lauder is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic protected by law.

Deadline to apply: Please submit your application by June 27, 2024, to be considered for this exciting opportunity with Estee Lauder in Zurich, Switzerland. Join us in shaping the future of beauty and retail. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.