Online Account Support Representative

Job Description:

Swisscom, a leading telecommunications company in Switzerland, is seeking a dynamic and motivated individual to join our team as an Online Account Support Representative in Lausanne, Vaud. This entry-level position is ideal for someone looking to kick-start their career in the customer support industry.

Responsibilities: 1. Provide customer support via online channels such as chat, email, and social media. 2. Assist customers with account-related inquiries, troubleshooting technical issues, and navigating the company's online platform. 3. Collaborate with cross-functional teams to resolve customer issues in a timely and efficient manner. 4. Proactively identify and escalate any trends or recurring issues to the appropriate department. 5. Maintain accurate records of customer interactions and transactions. 6. Stay up-to-date on company products and services to provide accurate information to customers.

Requirements: 1. No prior experience is required, but a strong willingness to learn and grow in a fast-paced environment. 2. Excellent communication skills, both written and verbal. 3. Ability to work independently and as part of a team. 4. Hardworking and dedicated attitude towards customer satisfaction. 5. Strong problem-solving skills and emotional intelligence.

Benefits: 1. Dental insurance 2. Disability insurance 3. Relocation allowance

Working Environment: At Swisscom, we embrace a culture that challenges norms and encourages bold thinking. You will have the opportunity to work with a diverse team of professionals who are passionate about delivering exceptional customer service.

Deadline to Apply: To be considered for this position, please submit your application by May 13, 2024.

Equal Opportunity Statement: Swisscom is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.