Online Call Center Manager

Job Description:

We are looking for a dynamic and experienced Online Call Center Manager to join our team at SGS SA in Basel, Switzerland. As an Associate Level Online Call Center Manager, you will be responsible for overseeing the day-to-day operations of our online call center to ensure the highest level of customer service and satisfaction.

Responsibilities: - Develop and implement strategies to improve efficiency and effectiveness of the online call center operations - Monitor and analyze key performance indicators to identify trends and areas for improvement - Train, mentor, and motivate call center staff to deliver exceptional customer service - Handle escalated customer inquiries and complaints in a timely and professional manner - Collaborate with other departments to ensure seamless communication and coordination - Stay current on industry trends and best practices to continuously improve the online call center operations - Create and present reports on call center performance and recommend action plans for improvement

Requirements: - Minimum of 5 years of experience in a call center or customer service management role - Energetic and adaptable personality traits - Strong teamwork and strategic planning skills - Excellent communication and interpersonal abilities - Proven track record of successfully managing a call center team - Experience with online call center technologies and systems - Bachelor's degree in a related field preferred

Benefits: - Joining Bonus - Training and professional development opportunities - Medical coverage - Empowering work environment that encourages employees to take ownership and make impactful decisions

Equal Opportunity Statement: SGS SA is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, ethnicity, gender, sexual orientation, age, disability, or any other characteristic protected by applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.