Online Call Center Specialist

Job Description:

Quest Diagnostics, a leading provider of diagnostic information services, is seeking a dedicated and motivated Online Call Center Specialist to join our team in Lausanne, Vaud, CH. This full-time position is at the Associate Level and requires a minimum of 2 years of experience.

Responsibilities: - Manage inbound and outbound calls with customers to provide support and resolve any issues - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Gather and document customer information and feedback for analysis and improvement - Assist with scheduling appointments and managing customer accounts - Collaborate with other team members to ensure seamless customer service experience - Identify opportunities for upselling products and services to customers - Provide accurate information about Quest Diagnostics services and processes - Maintain a positive attitude and work ethic in a fast-paced environment

Requirements: - Strong communication skills and ability to work well under pressure - Problem-solving mindset and ability to think creatively to resolve issues - Persuasive communication skills to effectively engage with customers - Experience in customer service or call center operations preferred - Proficiency in Microsoft Office and customer relationship management software - High school diploma or equivalent required, Bachelor's degree preferred

Personality Traits: - Dedicated: Commitment to providing excellent customer service and meeting performance goals - Motivated: Driven to succeed and exceed expectations in a dynamic work environment

Soft Skills: - Problem-solving: Ability to identify challenges and develop effective solutions - Persuasion: Capability to influence and persuade customers to take desired actions

Benefits: - Profit sharing opportunities - Travel and spending expenses covered - Free accommodation for employees who require relocation

Working Environment: At Quest Diagnostics, we support our employees in their personal and professional development. We provide resources and opportunities for growth and advancement within the company.

Equal Opportunity Statement: Quest Diagnostics is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.