Online Chat Support Assistant

Time Warner, a leading entertainment and media company, is seeking a passionate and dedicated individual to join our team as an Online Chat Support Assistant in Lausanne, Vaud, CH. As an entry-level position, no prior experience is required, making this an ideal opportunity for those looking to kickstart their career in the customer service industry.

Responsibilities: 1. Provide timely and accurate responses to customer inquiries via online chat. 2. Assist customers with product information, troubleshooting, and account inquiries. 3. Collaborate with other departments to resolve customer issues and escalate as needed. 4. Maintain a high level of professionalism and customer service at all times. 5. Contribute to the development of innovative solutions to improve the online chat support experience. 6. Stay abreast of product updates and changes to effectively assist customers.

Requirements: 1. Passionate about providing exceptional customer service. 2. Dedicated to meeting and exceeding customer expectations. 3. Strong communication and problem-solving skills. 4. Ability to work independently and as part of a team. 5. High level of creativity and innovation in finding solutions. 6. Flexibility to adapt to changing priorities and workflow. 7. Proficiency in using online chat platforms and basic computer skills.

Benefits: - Vision insurance to support your health and well-being. - Travel and spending expenses covered to assist with work-related activities. - Employee discounts on Time Warner products and services.

Working Environment: At Time Warner, we prioritize quality in all aspects of our work, products, and services. Our team is committed to excellence and continuous improvement, creating an environment where creativity and innovation thrive.

Equal Opportunity Statement: Time Warner is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate based on race, gender, religion, age, or any other factor. We encourage all qualified individuals to apply for this position.

Deadline to Apply: May 6, 2024

Don't miss this opportunity to join a dynamic team and grow your career with Time Warner. Apply now to be considered for the Online Chat Support Assistant position in Lausanne, Vaud, CH.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.