Online Chat Support Representative

As an Online Chat Support Representative at Group 1 Automotive, located in Lausanne, Vaud, CH, you will be responsible for providing exceptional customer service to online chat inquiries. This role is entry level and requires at least 1 year of experience in a customer service or related field.

Responsibilities: 1. Respond to online chat inquiries in a timely and professional manner. 2. Assist customers with product information, pricing, and general inquiries. 3. Resolve customer complaints or issues by providing solutions and escalating when necessary. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with other team members to ensure a seamless customer experience. 6. Stay up to date on product knowledge and company policies. 7. Meet or exceed customer satisfaction goals.

Requirements: 1. Independent and dedicated work ethic. 2. Attention to detail and presentation skills. 3. Strong written and verbal communication skills. 4. Ability to multitask and prioritize tasks effectively. 5. Proficient in using online chat platforms and basic computer skills. 6. Ability to work in a fast-paced environment.

Benefits: 1. Training and professional development opportunities. 2. Paid sick leave and overtime. 3. Opportunities for advancement within the company.

Working environment: Thrive in an energetic and rapidly evolving work setting where you will be supported by a team of dedicated professionals.

Deadline to apply: 2024-06-27

Equal Opportunity Statement: Group 1 Automotive is an equal opportunity employer and encourages individuals of all backgrounds to apply for this position. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.