Online Client Support Associate

Office Depot is seeking a reliable and passionate Online Client Support Associate to join our team in Zurich, Kanton Zurich, CH. As an Associate Level position, we require a minimum of 2 years of experience in a similar role.

Responsibilities: 1. Provide online support to clients through various channels such as email, chat, and phone. 2. Assist clients with product information, order tracking, and issue resolution in a timely and professional manner. 3. Monitor and respond to online reviews and feedback to ensure a positive client experience. 4. Collaborate with other departments to ensure seamless communication and resolution of client inquiries. 5. Analyze client data and feedback to identify trends and opportunities for improvement in the online support process. 6. Assist in the development and implementation of client support strategies to enhance customer satisfaction and loyalty. 7. Manage client relationships and provide personalized support to key accounts.

Requirements: 1. Strong problem-solving skills and the ability to think analytically. 2. Excellent communication and interpersonal skills for effective client interaction. 3. Ability to manage multiple tasks and prioritize workload effectively. 4. Proficiency in Microsoft Office suite and online communication tools. 5. Knowledge of e-commerce platforms and online customer service best practices. 6. Bachelor's degree in Business Administration or related field preferred. 7. Previous experience in client support or customer service roles.

Personality traits: Reliable: Consistently deliver high-quality work and meet deadlines. Passionate: Demonstrate enthusiasm for client support and commitment to customer satisfaction.

Soft skills: Problem-solving: Ability to resolve client issues and find creative solutions. People management: Skill in interacting effectively with clients and colleagues.

Benefits: - Paid sick leave - Vision insurance - Paid Time Off (PTO)

Working environment: At Office Depot, we provide opportunities for unlimited personal and professional growth. We value diversity and inclusion in our workplace, and we encourage all qualified candidates to apply.

Deadline to apply: May 13, 2024

Equal opportunity statement: Office Depot is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.