Online Customer Care Assistant

Job Description: State Farm Insurance Cos. is seeking a dedicated and confident individual to join our team as an Online Customer Care Assistant in Bern, Kanton Bern, CH. This is an entry-level position with no prior experience required.

Responsibilities: - Providing exceptional customer service through online communication channels such as email, chat, and social media platforms - Handling customer inquiries, concerns, and complaints in a timely and professional manner - Assisting customers with insurance policy information, claims processing, and general account maintenance - Utilizing attention to detail and analysis skills to ensure accurate and efficient resolution of customer issues - Collaborating with other team members to continuously improve customer care processes and procedures - Maintaining a positive and professional attitude while interacting with customers and colleagues

Requirements: - Strong dedication to providing excellent customer service - Confidence in handling various customer interactions - Attention to detail and ability to analyze information effectively - Strong communication skills, both written and verbal - Ability to work well in a team environment and adapt to changing situations - Proficiency in using computer systems and online communication tools

Personality Traits: - Dedicated - Confident

Soft Skills: - Attention to detail - Analysis

Benefits: - Travel opportunities for training and development - Retirement plan options - Company-provided equipment for remote work - Opportunities for unlimited personal and professional growth

Working Environment: At State Farm Insurance Cos., we provide opportunities for unlimited personal and professional growth. Our supportive team dynamic encourages collaboration and innovation to help you reach your full potential.

Deadline to Apply: June 22, 2024

Equal Opportunity Statement: State Farm Insurance Cos. is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant based on race, color, religion, national origin, age, gender, disability, genetic information, sexual orientation, gender identity, marital status, or any other category protected by law. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.