Online Customer Service Assistant

Job Description:

HollyFrontier is seeking a reliable and confident Online Customer Service Assistant to join our team at our office in Geneva, Kanton Genf, CH. As an Associate Level employee with at least 3 years of experience, you will be responsible for providing exceptional customer service to our online customers.

Responsibilities: - Respond to customer inquiries and resolve any issues in a timely and professional manner - Process online orders and ensure accurate fulfillment and delivery - Assist customers with product information, pricing, and order status - Maintain customer accounts and update order history - Work closely with the sales and marketing team to support online promotions and campaigns - Monitor online reviews and feedback, and address any customer concerns - Continuously seek ways to improve the online customer experience

Requirements: - 3 years of experience in customer service or a related field - Strong communication skills and a customer-focused mindset - Ability to work well under pressure and prioritize tasks effectively - Proficiency in CRM software and online communication tools - High level of cooperation and adaptability in a fast-paced environment - Bachelor's degree in business administration or a related field (preferred) - Fluency in English and French (additional languages a plus)

Benefits: - Gym membership - Paid Time Off (PTO) - Retirement plan

Working Environment: At HollyFrontier, we believe in aligning work with a greater purpose. As an Online Customer Service Assistant, you will have the opportunity to contribute to a meaningful mission and make a positive impact on our customers' experience.

Deadline to Apply: May 31, 2024

Equal Opportunity Statement: HollyFrontier is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.