Online Customer Service Associate

Job Description:

As an Online Customer Service Associate at J.C. Penney, you will play a crucial role in providing exceptional customer service and support to our online customers. Your responsibilities will include responding to customer inquiries via phone, email, and chat, resolving customer issues in a timely and professional manner, processing returns and exchanges, and ensuring customer satisfaction with every interaction.

Key Responsibilities: - Respond to customer inquiries and provide assistance via phone, email, and chat - Resolve customer issues and complaints in a timely and professional manner - Process returns and exchanges according to company policies - Collaborate with other teams to ensure a seamless customer experience - Stay up to date on product knowledge and company policies to provide accurate information to customers - Identify and report any trends or issues impacting customer satisfaction - Provide feedback to management on ways to improve the customer experience

Requirements: - Bachelor's degree in a relevant field - Minimum of 4 years of experience in customer service - Excellent communication skills - Strong problem-solving and decision-making abilities - Ability to research and gather relevant information to assist customers - Reliable and adaptable to changing circumstances - Ability to work well in a fast-paced environment - Experience working in an online customer service role is a plus

Benefits: - Parental leave - Retirement plan - Joining Bonus - Competitive salary and benefits package

Working Environment: At J.C. Penney, we strive to cultivate leaders who foster inclusivity and mentorship. We are committed to creating a diverse and inclusive work environment where all employees feel valued and supported.

Application Deadline: May 8, 2024

Equal Opportunity Statement: J.C. Penney is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.