Online Customer Service Manager

Job Description:

Owens Corning is seeking a dedicated and confident Online Customer Service Manager to join our team in Bern, Kanton Bern, CH. The ideal candidate will have at least 5 years of experience in customer service and will be responsible for managing all online customer interactions and ensuring a high level of customer satisfaction. This is a full-time position at the Associate level, offering remote work flexibility and a range of benefits including dental insurance and a gym membership.

Responsibilities: - Manage all online customer service channels, including chat, email, and social media - Develop and implement strategies to increase customer satisfaction and loyalty - Monitor and respond to customer feedback and inquiries in a timely manner - Collaborate with other departments to address customer issues and concerns - Analyze customer data and trends to identify areas for improvement - Train and mentor customer service representatives to ensure consistent and high-quality service - Implement and maintain customer service policies and procedures - Maintain knowledge of products and services to provide accurate information to customers - Handle escalated customer complaints and issues with professionalism and empathy - Work with the IT team to troubleshoot any technical issues that may impact customer service

Requirements: - Bachelor's degree in business or a related field - 5 years of experience in customer service or a related field - Strong communication and interpersonal skills - Excellent problem-solving and critical thinking abilities - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Experience in managing a team of customer service representatives - Persuasion skills to influence customer behavior and decisions - Ability to adapt to a fast-paced and changing environment - Knowledge of online customer service best practices

Equal Opportunity Statement: Owens Corning is an equal opportunity employer and is committed to diversity in the workplace. We strive to create a work environment that is inclusive and welcoming to all employees, regardless of their race, gender, age, or background. We encourage individuals from all backgrounds to apply for this position.

Deadline to apply: May 8, 2024

Join our team and be part of a company dedicated to understanding and exceeding customer expectations. Apply now to become our Online Customer Service Manager and help us deliver exceptional service to our customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.