Online Customer Service Officer

Job Description:

Universal Health Services is seeking a motivated and detail-oriented individual to join our team as an Online Customer Service Officer in our Zurich office. This is an entry-level position perfect for individuals looking to start a career in customer service in the healthcare industry.

Responsibilities: 1. Respond to customer inquiries and provide excellent customer service through online channels such as email, chat, and social media. 2. Manage customer accounts, process orders, and handle customer complaints efficiently and professionally. 3. Provide accurate information regarding our products and services to customers. 4. Collaborate with other team members to ensure customer satisfaction and resolution of issues. 5. Identify trends in customer inquiries and provide feedback to improve processes and service quality. 6. Assist with other customer service-related tasks as needed.

Requirements: 1. Strong communication skills in both written and verbal forms. 2. Ability to work independently and demonstrate resilience in handling challenging situations. 3. Strong research skills to quickly find solutions to customer inquiries. 4. Ability to adapt to a fast-paced and dynamic work environment. 5. A positive attitude and willingness to learn and grow in the role. 6. No prior experience required, but a willingness to learn and grow in the healthcare industry.

Personality Traits: 1. Resilient - able to handle stress and challenges with grace. 2. Independent - able to work effectively with minimal supervision.

Soft Skills: 1. Adaptability - able to quickly adjust to changes in processes or procedures. 2. Research - ability to efficiently search for information to provide solutions to customers.

Benefits: 1. Medical coverage to ensure your health and well-being. 2. Travel and spending expenses covered for work-related activities. 3. Retirement plan to secure your future financial stability.

Working Environment: At Universal Health Services, we are committed to supporting our employees in their personal and professional development. We provide opportunities for growth and mentorship to help you succeed in your career.

Deadline to Apply: May 31, 2024

Equal Opportunity Statement: Universal Health Services is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.