Online Customer Success Assistant

Job Description:

Sulzer Ltd is seeking a dedicated and confident Online Customer Success Assistant to join our team in Geneva, Kanton Genf, Switzerland. As an Associate Level position, the successful candidate should have at least 4 years of experience in a similar role.

Responsibilities: - Serve as the primary point of contact for customers through various online channels, including email, chat, and social media. - Resolve customer inquiries and issues in a timely and professional manner to ensure customer satisfaction. - Provide product and service information to customers and assist them in making informed purchasing decisions. - Collaborate with cross-functional teams to improve the online customer experience and drive customer loyalty. - Analyze customer feedback and data to identify trends and opportunities for improvement. - Develop and maintain strong relationships with customers to foster long-term partnerships. - Assist in the development and implementation of online customer success strategies and initiatives.

Requirements: - Bachelor's degree in Business, Marketing, or related field. - Proven experience in online customer service or customer success roles. - Strong communication and interpersonal skills. - Leadership abilities to guide and support customers throughout their journey. - Proficiency in using CRM software and online communication tools. - Ability to work independently and as part of a team. - Fluent in English (additional languages are a plus).

Benefits: - Employee discounts on company products and services. - Joining bonus for new hires. - Company transportation for commuting to and from work.

Working Environment: At Sulzer Ltd, we believe in giving back to the community through corporate social responsibility initiatives. Our employees have the opportunity to participate in various charitable events and volunteer programs to make a positive impact on society.

Deadline to Apply: Interested candidates should submit their applications by June 27, 2024.

Equal Opportunity Statement: Sulzer Ltd is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, disability, age, or any other protected characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.