Online Customer Success Manager

Job Description:

Textron is seeking a dynamic and results-driven Online Customer Success Manager to join our team in Lausanne, Vaud, CH. As a Mid-to-Senior Level professional with at least 6 years of experience in customer success or related roles, you will play a key role in ensuring the success and satisfaction of our online customers.

Responsibilities: - Develop and maintain strong relationships with key online customers to understand their needs and business objectives. - Proactively engage with customers to drive adoption, retention, and expansion of our online products and services. - Serve as the main point of contact for customers, addressing any issues or concerns in a timely and effective manner. - Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure a seamless customer experience. - Analyze customer data and feedback to identify trends and opportunities for improvement. - Create and deliver regular reports and presentations to internal and external stakeholders on customer success metrics and outcomes.

Requirements: - Bachelor's degree in Business, Marketing, or a related field. - Proven track record of successfully managing online customer relationships and driving customer success. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and a proactive mindset. - Resourceful and passionate about delivering exceptional customer service. - Ability to work collaboratively with diverse teams and stakeholders. - High emotional intelligence and strong cooperation skills.

Benefits: - Profit sharing opportunities. - Travel opportunities for customer visits and events. - Travel and spending expenses covered by the company.

Working Environment: At Textron, we empower our employees to take ownership of their work and make impactful decisions. You will have the opportunity to contribute to the success of our online customer portfolio and shape the future of our customer success strategy.

Deadline to Apply: 2024-05-13

Equal Opportunity Statement: Textron is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome all qualified applicants, regardless of race, color, religion, gender, sexual orientation, age, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.