Online Customer Success Manager

Job Description:

We are looking for a highly motivated and experienced Online Customer Success Manager to join our team at CMS Energy in Zurich, CH. As a Mid-to-Senior Level professional with at least 6 years of experience in customer success management, you will be responsible for building and maintaining strong relationships with our online customers to ensure their satisfaction and success with our products and services.

Responsibilities: - Act as the main point of contact for online customers, addressing their inquiries, issues, and feedback in a timely and professional manner - Develop and implement customer success strategies to improve customer retention and satisfaction - Collaborate with cross-functional teams (sales, marketing, product development) to ensure a seamless customer experience - Analyze customer data and feedback to identify trends and opportunities for improvement - Provide training and support to customers on how to effectively use our products and services - Proactively monitor customer accounts to prevent potential issues and address any escalations effectively - Track key performance indicators (KPIs) to measure the success of customer success initiatives

Requirements: - Bachelor's degree in business, marketing, or a related field - Proven track record of at least 6 years in customer success management, preferably in an online environment - Excellent communication and interpersonal skills - Strong problem-solving and decision-making abilities - Independent and energetic personality traits - Negotiation and leadership soft skills - Knowledge of CRM software and online analytics tools

Benefits: - Free accommodation in Zurich - Free food provided during work hours - Profit sharing opportunities

Working Environment: At CMS Energy, we strive to cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and teamwork in achieving our goals and delivering the best possible experience to our customers.

Equal Opportunity Statement: CMS Energy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to apply: 2024-05-13

We look forward to welcoming a dynamic and goal-driven Online Customer Success Manager to our team in Zurich! Apply now to be a part of our exciting journey at CMS Energy.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.