Online Customer Support Officer

Job Description:

Spectra Energy is seeking a dedicated and energetic Online Customer Support Officer to join our team in Zurich, Kanton Zurich, Switzerland. This is an entry-level position perfect for someone with 1 year of experience who is looking to grow their career in customer support and service.

Responsibilities: - Provide exceptional online customer support through various channels such as email, chat, and social media - Respond to customer inquiries and resolve issues in a timely and professional manner - Maintain a positive and helpful attitude while addressing customer concerns - Collaborate with other departments to ensure customer satisfaction and timely resolution of issues - Keep accurate records of customer interactions and transactions - Assist in developing and implementing customer service policies and procedures

Requirements: - Strong communication skills and the ability to remain calm under pressure - Excellent problem-solving skills and a proactive approach to customer service - Ability to work independently and as part of a team - Strategic planning and decision-making skills - Familiarity with customer service software and platforms - Knowledge of social media platforms and online communication tools

Personality Traits: - Dedicated to providing top-notch customer support - Energetic and enthusiastic about helping customers

Soft Skills: - Strategic planning to anticipate and address potential issues - Decision-making to handle customer inquiries efficiently and effectively

Benefits: - Remote work flexibility - Free accommodation - Training and professional development opportunities

Working Environment: At Spectra Energy, we focus on exceeding customer expectations and delivering delight. Our team is dedicated to providing the best possible support to our customers and ensuring their satisfaction.

Deadline to apply: May 22, 2024

Equal Opportunity Statement: Spectra Energy is an equal opportunity employer and welcomes applications from all qualified individuals regardless of race, gender, religion, sexual orientation, or disability. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.