Online Live Chat Specialist

Job Description:

As an Online Live Chat Specialist at Hartford Financial Services Group in Bern, Kanton Bern, CH, you will be responsible for providing exceptional customer service through live chat interactions with clients visiting our website. This entry-level position requires at least 1 year of experience in a customer service role.

Responsibilities: - Engage with customers via live chat to provide information about insurance products, answer questions, and assist with policy inquiries - Maintain a high level of professionalism and customer service in all interactions - Use effective communication skills to clearly and concisely convey information to customers - Identify and escalate any issues or concerns to appropriate team members for resolution - Keep accurate records of customer interactions and transactions - Stay up-to-date on product knowledge and industry trends to better serve customers - Collaborate with other team members to ensure a seamless and efficient customer experience

Requirements: - High school diploma or equivalent - 1 year of experience in a customer service role - Excellent communication skills, both written and verbal - Ability to work independently and adapt to changing circumstances - Adaptable to new technologies and software - Strong attention to detail and problem-solving skills

Personality Traits: - Adaptable: Ability to adjust to new situations and challenges quickly - Independent: Capable of working autonomously and making decisions without constant supervision

Soft Skills: - Communication: Ability to effectively communicate with customers and team members - Adaptability: Willingness to learn and adapt in a fast-paced environment

Benefits: - Paid Time Off (PTO) - Parental leave - Retirement plan

Working Environment: Our company culture at Hartford Financial Services Group is one that recognizes and rewards employees based on their performance and merit. We foster a collaborative and supportive work environment where employees can grow and succeed in their careers.

Deadline to Apply: 2024-05-08

Equal Opportunity Statement: Hartford Financial Services Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local law. We are committed to promoting a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.