Online Support Assistant

Job Description: Marsh & McLennan is seeking a motivated and reliable Online Support Assistant to join our team in Bern, Kanton Bern, CH. This is an entry level position ideal for individuals with 0 years of experience who are looking to kickstart their career in a fast-paced and dynamic environment. As an Online Support Assistant, you will be responsible for providing excellent customer service and technical support to our online users.

Responsibilities: - Respond to customer inquiries and provide accurate information regarding our online services - Troubleshoot technical issues and escalate complex problems to the appropriate team - Offer guidance and support to users navigating our online platform - Update and maintain customer records in our database - Collaborate with cross-functional teams to improve the user experience - Assist with training materials and documentation for online services - Stay up to date on industry trends and best practices for online support

Requirements: - High school diploma or equivalent - Strong communication skills, both written and verbal - Proven ability to multitask and prioritize in a fast-paced environment - Adaptability to new technologies and software platforms - Leadership qualities to guide customers through technical challenges - Ability to work independently and as part of a team

Personality traits: - Motivated to succeed in a challenging and rewarding role - Reliable and committed to providing excellent customer service

Soft skills: - Adaptability to changing priorities and tasks - Leadership qualities to inspire and guide customers through technical challenges

Benefits: In addition to a competitive salary, Marsh & McLennan offers a comprehensive benefits package including paid overtime, parental leave, and company transportation. We also encourage a healthy work-life balance and provide opportunities for professional development.

Working environment: At Marsh & McLennan, we value creativity and innovation. We embrace a culture that values fresh ideas and inventive solutions. Join our team and be a part of a diverse and inclusive workplace where your contributions are valued and recognized.

Equal opportunity statement: Marsh & McLennan is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-05-31

Don't miss this opportunity to join a leading company in the online support industry. Apply now and jumpstart your career with Marsh & McLennan!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.