Online Web Chat Representative

Job Description:

General Mills is seeking a confident and reliable Online Web Chat Representative to join our team in Geneva, Switzerland. As an Associate Level position, we require a minimum of 4 years of experience in a similar role. The ideal candidate will possess strong leadership skills and be able to think critically under pressure.

Responsibilities: - Engage with customers through online web chat to assist with inquiries, troubleshoot issues, and provide product information - Respond to customer queries in a timely and professional manner - Proactively seek ways to improve the online chat experience for customers - Collaborate with other departments to address customer concerns and provide solutions - Maintain accurate records of customer interactions and follow up as needed - Stay up-to-date on product knowledge and company policies

Requirements: - 4+ years of experience as a customer service representative, preferably in an online chat environment - Strong communication skills and the ability to work independently - Excellent problem-solving skills and the ability to think quickly on your feet - Knowledge of CRM systems and online chat platforms - Confidence in handling customer inquiries and resolving issues effectively - Ability to work in a fast-paced environment and multitask effectively - Bilingual proficiency in English and French is preferred

Benefits: - Medical coverage - Dental insurance - Vision insurance

Working Environment: At General Mills, we encourage calculated risk-taking to drive innovation and progress. Our team values creativity, collaboration, and continuous improvement. As an Online Web Chat Representative, you will have the opportunity to make a meaningful impact on our customers' experience while working in a dynamic and supportive environment.

Equal Opportunity Statement: General Mills is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to Apply: May 13, 2024

Join our team and be a part of a company that values innovation, collaboration, and customer satisfaction. Apply now to become our next Online Web Chat Representative!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.