Support Officer - Work from home

Job Description:

CMS Energy is looking for a Support Officer to work from home in Zurich, Kanton Zurich, CH. The ideal candidate will have at least 3 years of experience and possess a high level of independence and passion for their work.

Responsibilities: - Provide support to customers and clients through various channels including phone, email, and chat - Assist with resolving technical issues and provide troubleshooting solutions - Collaborate with the team to improve processes and systems - Conduct research on industry trends and best practices to enhance customer support services - Maintain accurate records of customer interactions and transactions - Ensure customer satisfaction and retention through proactive communication and problem-solving

Requirements: - Bachelor's degree in a related field - Minimum of 3 years of experience in a customer support role - Independent and passionate individual with a strong work ethic - Ability to think innovatively and conduct thorough research - Excellent communication and interpersonal skills - Proficient in Microsoft Office and CRM software - Ability to work remotely and manage time effectively

Benefits: - Disability insurance - Dental insurance - Travel & spending expenses

Working Environment: At CMS Energy, we offer a dynamic workplace that values teamwork, fostering innovation, and shared success. We believe in providing our employees with the tools and resources they need to thrive in their roles and grow within the company.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement: CMS Energy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.