Support Specialist

Job Description:

We are looking for a Support Specialist to join our team at VF in Geneva, Switzerland. As a Support Specialist, you will be responsible for providing technical support to our internal and external customers, troubleshooting technical issues, and ensuring a high level of customer satisfaction.

Responsibilities: 1. Provide timely and effective technical support to customers via phone, email, or in-person. 2. Troubleshoot technical issues and escalate to the appropriate team if necessary. 3. Install, configure, and maintain software and hardware systems. 4. Document and track support tickets and resolutions. 5. Collaborate with other teams to improve processes and customer experience. 6. Train customers on how to use our products effectively. 7. Stay up-to-date on the latest technology trends and best practices.

Requirements: 1. Bachelor's degree in Computer Science or related field. 2. 2+ years of experience in a technical support role. 3. Strong problem-solving skills and attention to detail. 4. Excellent communication and interpersonal skills. 5. Confidence and reliability in handling customer inquiries. 6. Ability to manage time effectively and prioritize tasks. 7. Strong cooperation skills to work effectively with cross-functional teams.

Benefits: - Paid overtime for any additional hours worked. - Profit sharing based on company performance. - Company-provided equipment for work.

Working Environment: At VF, we believe in recognizing and rewarding employees based on their performance and merit. We provide a supportive and collaborative work environment where employees are empowered to succeed.

Deadline to Apply: Please submit your application by May 6, 2024.

Equal Opportunity Statement: VF is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.