Web Chat Associate - Work from home

Job Description:

The Web Chat Associate at Gap will be responsible for providing excellent customer service and support through online chat interactions. This position requires a passionate and dedicated individual who can effectively communicate with customers and resolve any issues or inquiries they may have regarding Gap products or services.

Responsibilities: - Engage in online chat conversations with customers, providing accurate information and assistance in a timely manner - Resolve customer concerns and issues, escalating to a supervisor when necessary - Process online orders and handle returns or exchanges as needed - Utilize analytical skills to identify trends and patterns in customer inquiries - Collaborate with other team members to ensure a seamless customer experience - Stay up-to-date on Gap products, promotions, and policies to provide the most accurate information to customers - Meet or exceed performance metrics related to customer satisfaction, response times, and problem resolution

Requirements: - Minimum of 2 years of experience in a customer service or support role - Strong decision-making skills and the ability to analyze data to drive improvements - Excellent written communication skills with a focus on clarity and professionalism - Ability to work independently and prioritize tasks effectively - Comfortable using online chat platforms and other customer service tools - High attention to detail and accuracy - Passion for providing excellent customer service and resolving customer issues

Benefits: - Company transportation for eligible employees - Free food and snacks provided during shifts - Gym membership reimbursement for staying active and healthy

Working Environment: Gap is a company that transcends borders, promoting collaboration on a global scale. As a Web Chat Associate, you will have the opportunity to work remotely from the comfort of your own home while still being an integral part of the Gap customer service team.

Equal Opportunity Statement: Gap is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.