Web Chat Officer - Work from home

Job Description:

As a Web Chat Officer at Discover Financial Services, you will have the opportunity to work from the comfort of your own home while providing excellent customer service through online chat support. This entry-level position is perfect for individuals who are confident, motivated, and have a strong ability to analyze customer inquiries and manage projects efficiently.

Responsibilities: - Respond to customer inquiries and provide support through web chat - Analyze customer needs and provide appropriate solutions - Manage multiple chat sessions simultaneously - Identify opportunities to improve customer experience - Collaborate with cross-functional teams to address customer concerns - Meet performance targets and quality standards

Requirements: - 1 year of experience in customer service or a related field - Confident and motivated individual with strong communication skills - Ability to analyze and solve complex problems - Project management skills to handle multiple tasks effectively - Proficiency in using web chat platforms and other relevant software - High school diploma or equivalent

Benefits: - Gym membership - Paid Time Off (PTO) - Paid overtime

Working Environment: At Discover Financial Services, we foster transparency and open dialogue for effective communication at all levels. You will have the opportunity to collaborate with a diverse team of professionals and grow in a supportive work environment.

Equal Opportunity Statement: Discover Financial Services is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-06-22

Join us and become a valuable member of our team today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.