SACM Ops Lead

Title: SACM Ops Lead

Duration: 12 months contract

Location: Fully Remote/ FL

Eligibility: USC/ GC ONLY

(EST / CST) time zone candidates only

SACM Ops Lead (Lead Must managed up to 10 Developers)

Our client a major Entertainment Cruise line Company is seeking a SACM Ops Lead. This is a hands on resource that needs to be able to manage a team of 10 Developers that are remote in Vietnam. The lead will be responsible for managing the day to day. Ability to build and drive a team of SACM Resources.

Required Skills

Responsibilities for this Role:


Ensure that the SACM process is Fit for Purpose
Responsible for the process design
Define the Critical Success Factors (CSFs) and Key Performance Indicators (KPIs) for the process
Coordinate the allocation of resources and/or responsibilities while ensuring that all relevant staff have the required technical and business understanding knowledge and training in the process and are aware of their role in the process
Sponsor the communication campaign to promote awareness and acceptance of the SACM process
Provide the description mission statement roadmap strategy process objectives and metrics to measure success and obtain formal approval for the SACM process and its associated procedures.
Monitor and review the execution of the SACM process at a highlevel ensure it remains consistent with the organizations current culture and IT Service Management strategy and ensures coordination with all other IT processes
Manage monitor review and update all procedural documentation and work instructions
Manage any new requirements or changes to the Process
Define and improve the audit process; Monitor and review the execution of periodic audits
Coordinates design work for CI and Asset discovery integrations and other data import methods