Service Engineer

Company : Emerson Process Management Ag

Job Type : Full Time

Le Vaud Vd

Number of Applicants

:

000+

This job is no longer accepting applications.

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Job Description - Service Engineer

Perform all necessary tasks for installation, upgrades and maintenance of DeltaV-Systems and all integrated Bus systems, intelligent field devices and third party systems in-house or at customer site
Installation and maintenance for backup systems, antivirus management and other cyber security solutions
Create design documents and test procedures for obobe listed installations in validated and non validated environments
Provide active support to customers on the phone, by email or at customer site
Handle all customer calls related to products (HW & SW) or services produced or delivered by the Business Units PSS & AO
Register and document all customer calls in the SMS database, analyse and manage them actively
If required, escalate problems to specialists in Emerson Support Centres for further investigation and follow-up problems until solution is implemented
Provide active on-site service and maintenance for products or services produced or delivered by the Business Units PSS & AO
Maintain the Installed System Database
Register and monitor Service contracts; execute services according to contract and schedule
Work together with Desk Sales team on quotations for spare parts, minor expansions, migrations and upgrades
Actively support the sales team to sell service contracts and for renewal of service contracts
Provide information and technical inputs to Field Sales team
Assure the transfer of technical knowledge within the Service and Engineering department
Perform other duties and responsibilities as assigned by Service Manager
Responsibility to follow the “Trade Compliance Screening” procedure
Follow-up on all trainings and certifications as required by service organisation