Support Associate - Remote Work

Responsibilities: 1. Provide remote support to customers through various communication channels such as phone, email, and chat. 2. Troubleshoot technical issues and provide solutions to customers in a timely and professional manner. 3. Assist customers with product inquiries, order status, and account management. 4. Research and resolve customer complaints and escalate issues as needed to ensure customer satisfaction. 5. Document customer interactions and maintain accurate records in the company database. 6. Collaborate with other team members to improve processes and provide feedback on customer trends. 7. Stay up to date on product knowledge and company policies to effectively assist customers. 8. Meet established performance goals for customer satisfaction, response times, and resolution rates.

Requirements: 1. Minimum of 4 years of experience in a customer support role. 2. Excellent communication skills, both written and verbal. 3. Strong research skills to quickly find solutions to customer inquiries. 4. Ability to work independently and prioritize tasks effectively. 5. Dedication to providing exceptional customer service and resolving issues efficiently. 6. Proficiency in using customer support software and tools. 7. Flexibility to work occasional overtime and weekends as needed. 8. High school diploma or equivalent required, bachelor's degree preferred.

Equal Opportunity Statement: Gap is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.