Support Representative - Remote Work

Job Description:

Deere is seeking a motivated and driven Support Representative to join our team in a remote work position based in Lausanne, Vaud, CH. As an entry-level position, we are looking for individuals with at least 1 year of experience who possess excellent time management and people management skills.

Responsibilities: - Provide exceptional customer support via phone, email, and chat - Troubleshoot technical issues and provide solutions to customers - Escalate complex issues to the appropriate department for resolution - Document customer interactions and solutions in our CRM system - Collaborate with cross-functional teams to improve processes and customer satisfaction - Contribute to the team's knowledge base by sharing insights and best practices

Requirements: - 1 year of experience in a customer support or similar role - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to work independently and manage time effectively - Experience using CRM software is a plus - Bachelor's degree in a related field is preferred

Personality Traits: - Motivated to succeed and exceed customer expectations - Driven to continuously improve skills and knowledge

Soft Skills: - Effective time management skills to prioritize tasks and meet deadlines - People management skills to handle customer interactions with professionalism and empathy

Benefits: - Paid Time Off (PTO) - Relocation allowance for eligible candidates - Retirement plan for long-term financial security

Working Environment: At Deere, we value giving back to the community through corporate social responsibility initiatives. Joining our team means being a part of a company that is committed to making a positive impact on society and the environment.

Deadline to Apply: Interested candidates must submit their applications by May 8, 2024.

Equal Opportunity Statement: Deere is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We welcome applications from individuals of all backgrounds and encourage diversity in our workforce.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.