Hozpitality - Guest Experience Supervisor

Job Number 24057208
Job Category Rooms & Guest Services Operations
Location Zurich Marriott Hotel, Neumuehlequai 42, Zurich, Switzerland, Switzerland VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management LANGUAGE REQUIREMENTS


Fluent German and English (spoken and in writing) WORKING IN SWITZERLAND


Swiss B permit or EU citizenship (Shengen) Your tasks:

• Leading the "At Your Service" team
• Independent work on the switchboard in a small team
• Individual processing of various guest requests on the phone, by email or via mobile chat
• Looking after guests at the business center
• Forwarding corresponding requests to the appropriate department as the "heart of the house"
• Guest correspondence in German and English
• Maintenance of internal hotel systems and programs
• Maintenance of our Guest Experience Platform
• Acceptance and booking of room service orders
• Processing guest inquiries in cooperation with reception and concierge

What we offer you:

• A dynamic and young team that never forgets to have fun at work
• Internal and external training
• An open and transparent corporate culture
• Fair and accurate recording of working hours
• Solid benefits from an international hotel chain, such as employee rates in 8,500 hotels worldwide, free nights at the Zurich Marriott Hotel and much more.
• Fun at work
• A permanent position where independence and personal responsibility are required
• You can expect a varied position in a very lively and structured company, a progressive and dynamic employee policy with regular further training opportunities and the benefits of an international hotel group.

Your profile

• You have completed an apprenticeship in the upscale hotel industry or have completed hotel management school
• You are organized and structured and enjoy communicating in fluent German and English
• You are resilient and a team player
• Advanced IT skills
• You have an independent and very guest-oriented way of working
• Your head is full of ideas and creativity
• You are ready to give your best

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.