Site Reliability Engineer Application Management

Company

About Swiss International Air Lines AG

It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS .... where people matter.

Tasks

As we continue to expand and enhance our services, we are seeking a talented Site Reliability Engineer (SRE) and Application Manager which will contribute to the evolution of our Platfrom.

As part of our CRM Platform Team:

• I work with my team to master our products complexity towards operational excellence.
• I focus on our critical user journeys and together with the product or platform owner, define respective Service Level Objectives (SLO).
• I ensure compliance with SLOs and documentation (daily business).
• I implement monitoring capabilities to get observability.
• I ensure products and services are going through non-functional testing.
• I facilitate and track post-mortems for (major) incidents and outages.
• I integrate support providers and ensure proper maintenance of third-party products.
• I foster excellence in the engineering teams in points of security, scalability, and reliability.
• I turn the solutions into repeatable actions (automation).
• I am available for on-call duty.

Requirements

At least 2 years of experience as a Site Reliability Engineer or in Operations

Experience:

• with logging and monitoring systems like the ELK stack or Elastic Cloud.
• in different coding or scripting languages such as Python, Shell, Java or .Net.

• with Infrastructure as Code (Terraform) and Containerization (e.g., Azure AKS, Kubernetes).
• with API based architectures.

• Knowledge in common processes of agile software development, DevOps principles and ITIL.
• Good knowledge of networks and cloud computing.
• Ability to manage multiple incidents / changes simultaneously.
• Deep understanding of different stakeholders' needs and can provide and communicate different technical solutions.
• The ability to take important decisions with high impact in a short period of time.
• Very good command of English language.

Although a strong candidate already exists, colleagues, who bring the necessary qualifications, are invited to apply