Client Experience Project Manager

Within the Client Experience team and reporting to the Client Experience Director, the Client Experience Project Manager will play a pivotal role in supporting and working together with Retail, CRM, Commercial, Events, VM & SDP teams to deploy flawless client experience activations.

RESPONSIBILITIES

CLIENT EXPERIENCE

Deliver the best journey to our clients, showcase our products and savoir-faire, and support the Manufacture team with distinctive experiences and strong storytelling:

• Watchmaking experiences: support implementation in different event formats (sourcing of scale model, tools, parts etc …)
• Online booking platform: page construction, copywriting, translation management and local training

360 ACTIVATIONS

Conceptualize, develop, and prepare the 360 activations of our Manufacture storytelling and watchmaking experiences from brief, content creation and implementation:

• Atelier d’Antoine: activation of our watchmaking experience program implemented around the world
• Watchmaking content: activation of our Manufacture savoir-faire movie series during the year

MARKETING COLLATERALS

Develop best-in-class marketing and communication tools strengthening our events and retail experiences, and offering our clients upscale treatment:

• Printed materials: develop and implement thematiques Newspapers, Leaflet, Menu …
• Digital: Audio guide development for our watchmaking exhibition
• Retail: Supervise sourcing and implementation of objects and components of events and in-store tools

WHAT ABOUT YOU?

• Bachelor’s degree in business administration, marketing, or a related field (Master’s degree preferred).
• 5+ years in project management, preferably in the luxury retail and/or watchmaking industry.
• Deep understanding of client experience principles and methodologies, with a passion for delivering exceptional service.
• Excellent communication, interpersonal, and leadership skills, with the ability to collaborate effectively with cross-functional teams.
• Analytical mindset with the ability to interpret data and insights to drive decision-making and strategy.
• Proficiency in project management tools and software (Office suite with a focus on PowerPoint and Excel)

MORE THAN A MAISON, A WORLD OF OPPORTUNITIES!

You are our best asset. By joining Jaeger-LeCoultre, a whole world of opportunities will open to you through a dynamic talent development strategy and an impactful learning offer. We will nurture your desire to grow thanks to ambitious projects and an engaging work environment. Joining Jaeger-LeCoultre is also joining the Richemont Group and an international career path. We will satisfy your wish for well-being and balance, thanks to a modern workplace, flexible working hours, on-site services and time to volunteer. As a Maison, we work tirelessly to manage our environmental footprint and create a positive impact on society. Learn more about our CSR commitments in our