IT Support Trainee

Ref jobup.ch: 2335777 | Date: 26 Avr 2024

EMS is the leading manufacturer of precision medical devices for dental prophylaxis, orthopaedics and urology. With over 950 qualified and specialised employees, we work on further improving our products and services every day - at our corporate headquarters in Nyon and around the world: Because, our goal is absolute perfection. With this philosophy, we are continuing a more than 200-year-old tradition of the Swiss Vallée de Joux. This is where EMS was founded - as well as numerous other brands, which are known around the world for their precision down to the smallest detail.

IT Support Trainee

MISSION

As a IT Support Trainee, you will play a crucial role in supporting our customer relationship management (CRM) system and digital initiatives. This role is ideal for a recent graduate who is eager to gain hands-on experience in a fast-paced and collaborative environment. You will have the opportunity to work closely with our CRM and Digital teams to learn and contribute to various projects aimed at supporting colleagues in the use of our digital ecosystems.

TASKS & RESPONSIBILITIES

Support to end-users :

• Ensure an excellent level of service and support to end-users worldwide, both remotely and on sites.
• Answer users'inquiries regarding CRM (Dynamics CE), websites and digital tools.
• Assist the Digital team in the ongoing maintenance, testing and deployments.
• Provide technical assistance and support to users (by phone, e-mail, ticketing system and on site).
• Manage the ticketing platform and ensure good resolution of incidents both in terms of SLA and quality.

Documentation :

• Create and maintain technical documentation.

IT Infrastructure :

• Maintain record of dail problems, remedial action taken.
• Level 1 & 2 administration, maintenance, support and monitoring on existing digital infrastructure systems (Dynamics 365, CMS, ...).

Continuous improvement :

• Support the team during deployment and testing phases.
• Continuous improvement of cleansing and quality of digital platforms.

SKILLS AND PROFILE

• Bachelor's degree or apprenticeship in Marketing, Information Technology, or related field.
• Experience with ticketing, training, and support documentation.
• Experience working with digital platforms (ticketing, websites, CRMS, ...)
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Flexible, good team spirit, positive attitude is a must.
• Solution oriented.
• Eagerness to learn and adapt to new technologies and processes.
• Proactive with good organizational and time management skills.
• Customer oriented approach required to ensure the service provided is efficient and quality.
• Good understanding of English, Italian or German is a plus.

WE OFFER

• Joining a Swiss medical company, offering the opportunity to contribute to its expansion and make a meaningful impact in the healthcare industry.
• An exciting opportunity in a pleasant and international work environment
• Opportunities for career growth and advancement
• Self-responsible and flexible working environment
• An "I Feel Good" - corporate culture

POSITION

• Contract Type : Internship
• Location : Nyon, VD
• Activity rate : 100%
• Duration : 1-year contract, extendable based on performance