HR Shared Services Advisor - Start Now

Acts as the initial point of contact for HR-related questions from associates and colleagues in other HR functions and provides guidance as and when appropriate; Refers questions to appropriate resources as applicable

Demonstrates intermediate knowledge of the different countries employment law regulations and/or know where to research information;

Diagnoses and resolves process issues by analyzing facts and data, and conducting thorough review; Communicates outcomes as appropriate

Manages processes - related to associates movements from hire to termination and associates’ life events ; seeks to continuously improve processes

Manages complex processes and/or processes with high impact or visibility.

Serves as a subject matter expert on Human Resources policies, processes and tools; partners with other HR functions as needed

Ensures HR systems are kept up to date and shares accountability for end-to-end process with other HR team members

Takes the lead on assigned focus area such as:

Communication: Understands the different communication tools available to associates in the region; With a focus on associate experience, is responsible for driving clear and accurate communication, thoughtful use of means and consistency of information across them

Employmemt law: Collates and summarizes employment law changes as they arise. Informs the relevant HR teams and ensures that processes and policies are updated as required

Process Management: with a focus on associate experience and efficiency, leads process continuous improvement, consistency across countries; Responsible for ensuring that process documentation is updated and that relevant tools are used for this purpose.

Participates in regional or global projects aiming at improving efficiency and process design; May participate in local or regional projects on other HR related topics

May perform a first level of check of the work performed by members of the team.

Performs other duties as assigned

Previous HR experience in a similar role in a multinational environment

Solid Workday experience

Fully at ease with digital tools and keeps abreast and uses new technology

Excellent communication skills, both verbal and written; Is able to adapt to the audience.

Excellent organisational skills, a sense of rigour and attention to detail, with a proactive approach.

Able to demonstrate critical thinking, even when following a well defined process

Is flexible and able to work in a rapidly changing and demanding environment

Strong customer service mindset, pragmatic

Collaborative and a team player

Curious, continuous learner