Account Manager

Join our Team

About this opportunity:

Join Ericsson’s Switzerland team as an Account Manager to drive business development through deep customer understanding. This role focuses exclusively on complex Core/IMS migrations and interworking, cross functional orchestration, risk management, executive engagement, and turning data into clear value stories. We manage end-to-end customer relationships with strategic alignment and results-driven culture emphasizing customer intimacy and technical depth. 

What you will do:

• Account plan, manage and expand customer relationships   


• Conduct market analysis to identify opportunities and growth areas 


• Manage business risk and implement mitigation strategies 


• Execute insight selling to meet client needs effectively 


• Negotiate profitable contracts with precision 


• Lead commercial management across business activities 


• Drive strategic conversations and identify expansion opportunities 


• Serve as trusted advisor to key decision-makers 


• Orchestrate cross-functional execution across internal teams 


• Ensure compliance with Ericsson policies. 

The skills you bring:

• Strong customer engagement capabilities with IT/Telecom industry knowledge 


• Ability to align technical solutions with business goals 


• Expertise in market analysis and business risk management 


• Proficiency in insight selling and contract negotiation 


• Core fluency (dual mode 5GC/EPC, N26), IMS/VoLTE/VoNR & EPS FB 


• Policy/charging (PCF/PCRF) and UDM/HSS basic knowledge 


• Excellent communication and stakeholder management abilities 


• Consultative selling and storytelling capabilities 


• Situational agility and strategic sense-making 


• Proactive, collaborative mindset with customer-first approach 


• Passion for solving complex challenges and achieving ambitious targets 


• Experience in cross-functional collaboration and enterprise environments.